FAQ

We primarily use premium PLA, PETG, and specialty filaments. Each material is chosen based on the product's intended use — PLA for decorative items and light-duty products, PETG for items that need higher durability and temperature resistance.

Standard shipping within Australia takes 3-7 business days. Express shipping is available at checkout for 1-3 business day delivery. International orders typically take 7-14 business days depending on the destination.

Yes, we welcome custom orders and design requests. Whether you need a modification to an existing product or something built from scratch, get in touch through our contact page with details about what you need.

We offer a 30-day return policy on all standard products. Items must be in their original condition and packaging. Custom orders are non-refundable unless there is a manufacturing defect.

Keep products away from prolonged direct sunlight and high heat sources (above 60°C for PLA, above 80°C for PETG). Clean with a damp cloth and mild soap. Most products are not dishwasher safe unless specifically noted.

Yes — we offer free standard shipping on all orders over $75 AUD within Australia. International shipping rates are calculated at checkout based on destination.